Terms and Conditions

Sites and Purchases

Access to this site is subject to the terms and conditions of use outlined below. IN USING THIS SITE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS

GENERAL SITE TERMS

Conditions of Sale

No contract between Michele Webber and the Buyer shall exist until the Buyers order has been accepted by Michele Webber. The goods shall remain the property of Michele Webber until cleared payment has been received.

Confidentiality of codes, passwords and information

You agree that you will not under any circumstance register or purchase under the name of another person.

ONLINE PURCHASES

Methods of payment

All credit card transactions occur via the Etsy site over a secure connection. You may purchase by Paypal even if you do not hold an account with them. Goods purchased by cheque will only be dispatched after the cheque has cleared.

For commissioned items 50% upfront deposit is required. For customized items 100% of the payment is required in advance.

Notes about fraud

Michele Webber reserves the right to refuse any payment made by the Buyer without giving reason to the Buyer and to refuse orders from certain countries that are known for fraudulent activities.

Gift services

is available on any item at no extra cost (Normal postal charges apply). Your print can be gift wrapped and sent with your message on a hand made tag. Please contact me to arrange.

Wholesale

This is only available on items such as printed greetings cards, one off pieces or limited edition prints cannot be ordered in bulk. Please contact me for wholesale prices and policies, and allow 1-2 weeks for delivery.

DISPATCH TIMES

Postal services & times

All original art and giclee prints are sent by UK first class recorded delivery or International Signed For; price of postage depending on the weight of the item. If recorded/signed for delivery is inconvenient for you, just let me know and I will use an alternative service. Smaller items such as cards and lower priced items will be sent by standard UK first class or Airmail.

PLEASE NOTE THAT ORIGINAL ARTWORK AND MOSAICS MAY NEED TO BE RETRIEVED FROM LOCAL GALLERIES BEFORE SENDING. You will be kept fully informed at all times. Other items should be dispatched within 48 hours. Please note I cannot post on Saturdays due to teaching commitments. On the rare occasion that an item has been sold the same day at a bricks and mortar site/gallery you will be offered the option of choosing a similar item or having a full refund.

Customs fees

Please note that any duties, customs fees or local taxes that items incur on entry to their destination country are the responsibility of the customer.

RETURNS

How to return

If you are not satisfied with your artwork or simply do not like it, you may return it within 14 days for a full refund. Refunds will be made by cheque or Paypal transfer depending on the original payment method. Work must, however be returned in pristine condition and in the original packaging or similar new packaging. Any cellophane covering/labels must not have been removed. Work that is sent back damaged will not be refunded. You are liable for the costs of returning artwork. Work should be sent by recorded delivery or other traceable method, you must if necessary, be able to prove it was returned.

Loss/Damage in Transit or Non-delivery

In the case of goods damaged in transit when sent out, they must be carefully returned to me as stated above. A refund will be issued at my discretion.

FRAMING AND CONSERVATION ISSUES

Framing services

Due to the expense and difficulty of insuring glazed work all pieces on this site are sold unframed. Some smaller pieces and prints may come mounted, please see individual listings for exact details. I am happy to arrange framing for anyone who is able to collect from my studio in Suffolk. Please enquire via the Contact Me page if you are interested in this service.

Fading and conservation

Each piece of artwork is sent out with a sheet of helpful information and tips. Only stable pigments and high quality materials are used to produce artwork. Nevertheless artworks on paper are fragile. It is vital that the work is properly framed and correctly hung. Absolutely no claims or responsibility will be entertained for degradation of work that has been improperly framed or hung in an unsuitable environment. Fading can also be minimized and usually avoided by careful hanging Please note that by their very nature collaged pieces are more liable to fading. This should be considered as an intrinsic part of the artwork, and the artist is not responsible for this.